Prakash Zaveri Jewellery

Returns & Refund Policy

At Prakash Zaveri Jewellery (“Prakash Zaveri”, “We”, “Us”), we strive to provide our customers with high-quality products and exceptional service. We offer a transparent and straightforward return and refund policy to ensure your satisfaction with your purchase. Please read the following policy carefully.
Return & Exchange Policy
We offer return or exchange within 2 days of delivery under the following conditions:
*The item must be unused and unworn
The product must not show any signs of damage or wear
*The item must be in original packaging
All tags, certificates, and invoices must be included
Requests made after 2 days of delivery will not be accepted.
Cash on Delivery (COD)
Cash on Delivery (COD) is available only for orders up to ₹10,000.
Orders with a value above ₹10,000 are not eligible for COD and must be prepaid using online payment methods.

Order Cancellation Policy
Orders can be cancelled within 24 hours of placing the order.
After 24 hours, the order will be processed for shipment and cancellation will not be possible,To request cancellation, please contact our support team with your order number.
Shipping Policy
Free shipping is available for orders above ₹5,000.
Orders below ₹5,000 may incur shipping charges depending on the delivery location.
Shipping charges, if applicable, will be displayed at checkout before payment.
Important Notes:
Non-Refundable Charges: Shipping charges, VAT, and duties are non-refundable. Return shipment is at the customer's cost. 
Payment Gateway Charges: Payment gateway charges are non-refundable as they are billed directly by the payment gateway. All charges include applicable GST (18%). 
Lab Certificates: Additional lab certificates ordered apart from the complimentary one are non-refundable. 
Processing Time: Returns will take 7-10 business days to process from the receiving date of the product at our address. Credit card companies/banks may take another week to reflect the refund in your account.
Contact Us
For any questions or further assistance, please contact our customer support at support@prakashzaveri.com. We are here to help you with any concerns or issues you may have regarding our Returns & Refund Policy.
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Shop No: 01, Ground Floor, Shah Signature, near Navaratna Restaurant, Sector 17, Vashi, Navi Mumbai, Maharashtra 400705
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